Ryanair boss Michael O’Leary may have once told passengers he would ‘wipe their bums for a fiver’ but it appears his staff aren’t quite as willing to go the extra air mile.
The Irish carrier was today voted as having the worst customer service of Britain and Ireland’s 100 biggest brands, scoring just 54 per cent for flyer satisfaction, a Which? poll revealed.
This poor score was five per cent worse than its nearest rivals for the wooden spoon, npower and TalkTalk,
Which? policy adviser Richard Dilks said: ‘The poet Maya Angelou wrote “while people may forget what you said and did, they always remember how you made them feel”. That is very true when it comes to customer service.’
Cosmetics company Lush was the best rated for its care provision, scoring 88 per cent, with retail chain Lakeland second with 85 per cent.
The biggest bugbear among customers, at 56 per cent, was having to use automated phone systems.
